User Guide

About payment method

This site supports the following payment methods.

credit card

VISA, Mastercard, AmericanExpress, and JCB brand credit card payments are available.

About delivery and shipping

Shipping company: Japan Post or Yamato Transport

Delivery time: Approximately 2-3 weeks from order

Shipping fee: Nationwide flat shipping fee of 380 yen

Customers who purchase items over 8,000 yen in one order will receive free shipping.

  • Please note that in some cases we may change the carrier to a comparable carrier without notice.

Cancellation

Please note that basically we cannot accept order cancellation after the order has been shipped.

For cancellations before shipment, please contact us using the inquiry form.

About return/exchange conditions

Please note that we cannot accept returns for personal reasons.

In the case of a defective product, after confirming the defective product with the attached photo in the email sent within 3 days after arrival, we will refund the defective product.

In this case, no return is required.

If you would like a refund for a defective product, please contact us by email within 3 days after receiving the product.

In addition, we will bear the return shipping fee only for returns due to initial defects and damage.

*The stated size is basically measured by laying flat, and there may be some errors.
*Overseas products have looser product standards than Japanese products, and the sewing and making may be rough.
* Depending on the monitor or display environment you are viewing, the actual product may look different in color, texture, etc.